Get information about schools: FAQs

Answers to commonly asked questions about Get information about schools.

Where is the GIAS guidance

How do I contact the DfE Sign-in service desk?

To contact DfE Sign-in please please submit a service request at:

Why can't I use other DfE services?

Access to your applications within secure access may have been temporarily restricted because your Get Information About Schools (GIAS) establishment record has not been updated or confirmed as correct for at least 90 days.

To update or confirm your record please login to Secure Access, click on the link for the Get Information about Schools application. You will then be presented with your establishment’s record. Please check your details and confirm/edit the record as appropriate. Once this has been actioned, please go back in to your secure access account and refresh by pressing the F5 key. You will now find that the restrictions have been lifted and all your applications are available.

You will not be asked to check your record for another 60 days but please remember to update (GIAS) as changes occur.

How do I get access to my services through DfE Sign-in?

Information of how to get access to your services please follow this link -

Why do I see a reminder when I log in asking me to confirm/update my GIAS record / Governance

Each establishment must confirm their GIAS record is correct every 90 days as a minimum. You will receive a reminder after 60 days which can only be removed by confirming the record is correct.

After 90 days you will not be able to access any other services in Secure Access until your record is confirmed.

Each establishment must update their record as changes occur and not wait for the reminder to appear.

Where is the statutory guidance about making organisation changes to local authority maintained schools, including school closure

There is no edit button/I am unable to amend my record

Should the school be due to close/convert to an academy, the GIAS record will be locked preventing any changes to be made.

My Academy record has not updated

Please be advised that GIAS record updates for academies are referred to the ESFA for approval, once they approve the changes your record will be updated accordingly.

I am a Multi Academy Trust and I am unable to update the governance details

We are aware that some multi academy trusts are unable to update their governance information and apologise for the inconvenience caused.

Please be assured that we are working on a resolution and hope to have this resolved shortly.

My school is no longer converting to an academy – I am unable to update governance

In order to update your record to reflect you are no longer converting to an academy, please contact your project lead within the Department for Education. Once they have updated your school’s record you will have the facility to edit/ update your governance details.